Libro de Reclamaciones Virtual | Cusco Mio

Consumer identification

Details of the person submitting the claim or complaint.

Full name *Document type *Document number *Email address *

Address *City / regionCountryPhone *

Are you under 18? * No Yes

Purchased product or service

You may submit the case even if you do not know the booking code.

How did you make the purchase? * Web WhatsApp At our office Other

Booking code

Current format: BK-XXXXX. You may also use an older code.

Related tour or service *

Search by name, destination or category.Tour / service date

I cannot find my tour / enter the service manually

Type *Claimed amountCurrency

Product or service description *

Details and consumer request

A claim and a service complaint are legally distinct records.

Record type * Claim — dissatisfaction related to a purchased product or service. Service complaint — dissatisfaction with customer care or another matter not directly related to the product or service.

Details *Describe the facts that led to your claim or complaint.Consumer request *Clearly state the solution you request from the provider.Supporting files (optional)

JPG, PNG, WebP or PDF. Up to 5 files, 5 MB each.

I have read the privacy notice and confirm that my data will be used only to manage this record and meet legal obligations.

Submitting a claim or complaint does not prevent you from using other dispute-resolution mechanisms and is not a prerequisite for filing a report with INDECOPI.

The provider must respond within a non-extendable maximum of fifteen (15) business days.

Virtual Complaints Book